A Safaricom customer uses M-Pesa/FILE
Safaricom has announced a scheduled system maintenance on Monday night, March 24.
The 30-minute maintenance set for 1am to 1:30am will temporarily affect M-Pesa services, which will be intermittent during this period.
However, all other services, including calls, data, and SMS, will remain available without interruption, Safaricom said in a notice.
The planned maintenance is aimed at enhancing the services to meet customer expectations", it added.
"We are continuously innovating and enhancing our services to connect our customers with endless possibilities," it said
"To meet our promise to always offer reliable, Safe, Secure and a Superior customer experience."
Safaricom has strategically scheduled the update during off-peak hours to minimise inconvenience.
It has also apologised for any disruption that might be caused as it appreciated its customers' continued trust and support.
M-Pesa is celebrating 18 years this year since it was launched on March 6, 2007.
It started as a domestic mobile money platform in 2007, giving millions of unbanked Kenyans access to financial services.
Fast-forward today, the service has evolved into a financial powerhouse, extending its reach far beyond Kenya's borders.
Initially met with skepticism, its ease of use and convenience quickly won over users.
A month after the launch, M-Pesa had 19,671 mobile active users.
In November of that year, the numbers had ballooned to an unprecedented 1,041,522 active M-Pesa users.
According to Safari CEO, the company is currently a $1bn (Sh130 billion) business and has more than 34 million customers who transact with it on a regular basis.
"It was set up to solve the problem of sending money but it has evolved into credit and even investment," he said.
